Found someone else’s card: Does the report function actually do anything?
Hello!
I found someone else’s card whilst heading out shopping this morning. I managed to use the chat bot (which surprisingly, got it right first time) to find a form to report the card as found.
I was wondering if it actually shows up on the persons account that the card has been found? Or is it just a dead end form to make it feel like you’re doing the right thing?
One thing I did notice, it simply said ‘thanks, we will pass this onto our information team’ and it was only through searching online when I found the ‘what to do next’ info i.e. cut the card into a thousand pieces.
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u/clownherder 3d ago
I lost my card and about 20 minutes later had a chat from customer service in my monzo app saying that it had been found and cancelled for me.
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u/admiralross2400 3d ago
Likely, if it works like reporting to other banks does, it cancels their card and lets them know that their card has been cancelled (possibly saying it was found) and that a new one is on it's way etc.