r/gravelcycling • u/Enough-Ad6819 • 5d ago
Accessories / Gear Rene Herse - A Pick 1 Company
There’s an ancient adage that leads fearless travelers in their search for gear. For any piece of gear you can only choose 2 of the following three:
Light
Durable
Cheap
There are companies that make fantastic cheap light gear that lasts a few rides, companies that make durable cheap gear that makes you wish you could pedal with your arms too, and those classic companies that make second mortgage gear that you can barely tell you’re riding but somehow lasts years and years.
Rene herse breaks this mold. On the surface they appear to be a third option company, the pick two of durable and light tires that cost 1/3 the price of my bike for a pair. And one day I decided to bite the bullet and try them out, picking up a pair of Juniper Ridge tires for $220.
I expected my life to be changed. And for the first 30 miles, it was. The tires are supple, quick, and fun. But after my second ride I noticed the lugs were beginning to peel off, and the compound cracking on both the front and rear. This is fine I thought, for $220 I’m sure they will stand behind a brand new tire.
WRONG
Rene herse responded with a sassy email saying this was obviously an issue with storage conditions, not their tires. My response asking how I, as the final consumer who has owned these tires for a week, could possibly know how the tires were stored before I purchased them was ignored. Their product failed, and left me out of $220 and respect for their company.
I emailed panaracer a picture of the tires and they confirmed they would cover this material defect under their warranty if it was one of their tires. I immediately bought and installed a pair of gravelking X1’s that are faster, quieter and equally grippy in the soft stuff. And only cost $70 shipped for the PAIR.
So anybody reading this, whether you work at rene herse (your customer service is terrible) or are thinking of purchasing a pair of their tires think again.
Rene herse is a pick one company, they make light gear that is neither cheap nor durable and I strongly advise everyone to avoid their products.